Community Help and Support
We are aware that some people are having trouble collecting their medicines or going to the shops. There are a number of voluntary organisations that are helping people collect medicines, run errands or contacting people on their own.
If you need help with collecting your medicines in Northiam Northiam Together operate 'Helping Hands' service staffed by volunteer. Please call 07522 473173 to request assistance.
Northiam Talking this is a service for people who are feeling isolated at the moment while stuck at home. It can put people in touch with others in a similar situation by phone, email, Facetime or Skype. For more details email firstname.lastname@example.org
For the villages of Beckley, Peasmarsh, Udimore, Broad Oak and Brede contact Rye Mutual Staplecross & Ewhurst Green Chatburn8@icloud.com
If you have any questions about your prescriptions or medication then please still contact the surgery.
With the easing of lockdown it is very important that any new cases are picked up early so that the individual can self isolate and their contacts contacted by the NHS Track & Trace service.
The main symptoms of coronavirus are:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
Most people with coronavirus have at least 1 of these symptoms.
Therefore if you develop any of these symptoms please arrange a test as soon as possible. To book a test please click on the link below.
Update to Extremely Vulnerable Patients.
NHS England have updated their guidance to people who have been shielding. Full details are enclosed in the following two documents. One is the letter that patients who have been shieldig will have received and the second document is the evidence and rationale about making the change
Some people are more at risk than others if they catch Covid19. The individual risk can be divided into average risk, above average risk and extremely vulnerable individuals. The extremely vulnerable group tend to be primarily people with severe lung disease, certain cancers and patient who have a suppressed immune system. This group has been contacted by letter and have been advised to take extra measures for their safety above and beyond the standard advice of social distancing and staying home wherever possible.
Extremely vulnerable criteria
Broad Oak Surgery
It is not possible to achieve adequate social distancing at the Broad Oak surgery for people routinely picking up medicines. Therefore we are temporarily closing the surgery for collection of repeat medication. All orders of repeat medication will be delivered to you within 5 working days (1 week) of your request. Please do not telephone the surgery regarding this and we will contact you if there are any issues about your repeat prescription. For patients who pay or have some forms of exemptions we will telephone you in advance before delivery to take payment or ask for your exemption details.
All clinical enquiries will be dealt with in the normal way and any acute medications issued following a telephone consultation with a doctor can still be collected from Broad Oak
Attending the Surgery
We need to restrict numbers coming to the surgery to reduce the risk of people becoming infected. Therefore we must make some changes to our normal working practices:
We are suspending:
Routine medication reviews for people who are well and stable on their medication. Please ignore any red stickers that may be on your repeat prescriptions at the moment.
Minor surgery, cryotherapy and travel immunisations
Routine blood test often linked to medication reviews. However any blood tests that are needed in connection with investigations of a problem will continue as normal
Health visitor surgeries
Due to the need to triage all pateints attending the surgery we are also suspending Saturday Morning surgeries at the current time
Adversity has brought out the best in people. We have been moved by how all the villages have pulled together in this crisis. We have had numerous volunteers delivering medication and supporting our vulnerable patients for which they are very thankful. People have also been giving us practical help such as donating the perspex for the dispensary hatch and making scrubs for the staff as elegantly modelled in the photo!
For the most up to date advice and information, please visit the nhs website. To summarise the current guidelines:
If you have a continuous cough and/or a high temperature of 37.8 or more,
Self-isolate and stay at home for 7 days. If you live with other people they should stay at home for 14 days from the day the first person got symptoms
There is advice about staying at home also available.
Updated 27 May
Broad Oak Surgery
6 Reedswood Road
Northiam Surgery Opening Hours
Monday to Thursday 8.30 - 6.30
Broad Oak Opening Times
Monday 8.30 - 1.00